Overview
This Refund / Cancellation Policy outlines the terms under which HomePoint handles cancellations and refund requests related to property bookings, site visits, and services offered through our website.
Booking Cancellation
If you wish to cancel a property booking or site visit request, please contact our support team as soon as possible. Cancellation requests are processed on a case-by-case basis. We recommend reaching out within 24 hours of your booking for prompt resolution.
Refund Eligibility
Refunds, if applicable, will be processed based on the following conditions:
- The request is made within the stipulated cancellation period.
- Any amounts paid directly to the developer or builder are subject to the developer's own refund/cancellation policy.
- HomePoint acts as a marketing partner and does not directly collect booking amounts for properties. Any payments made to the builder are governed by the builder's policies.
- Service charges, if any, collected by HomePoint for value-added services are non-refundable unless otherwise stated.
Refund Process
Approved refunds will be processed within 7-14 business days from the date of approval. Refunds will be credited to the original payment method used during the transaction. In case of any delays, please contact our support team for assistance.
Non-Refundable Items
The following are non-refundable:
- Consultation fees for personalized property advisory services.
- Charges for completed site visits or property tours.
- Any promotional or discounted service fees.
Changes to This Policy
HomePoint reserves the right to modify this Refund / Cancellation Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact Us
For cancellation or refund requests, please reach out to us through the enquiry form on our website or contact our support team directly.